We want you to love your Manka piece. If something isn’t right, here is how cancellations, returns and refunds work.
Cancelling an order
- Before dispatch: you can cancel free of charge. Message us on WhatsApp at +91 94066 04223 with your order number.
- After dispatch: the order can no longer be cancelled. You can refuse the parcel at delivery, or return it within 7 days of delivery as described below.
- Manka may cancel an order if the item is out of stock, the address is not serviceable, or the order looks fraudulent. We will let you know on WhatsApp.
Returns (7 days)
- Ask for a return on WhatsApp (+91 94066 04223) within 7 days of delivery, with your order number and the reason.
- The item must be unused, in the same condition, in its original packaging, with the tag and the Certificate of Authenticity.
- Manka pays the return shipping. We arrange the pickup, or tell you how to send the item back at our cost.
- Energised, personalised or custom-made items cannot be returned unless they arrive damaged or wrong.
Damaged or wrong item
Message us within 48 hours of delivery with photos or an unboxing video. We will send a replacement or a full refund, and Manka pays the shipping.
Refunds
- We inspect the returned item when it reaches us.
- Refunds for orders paid online (UPI, card or netbanking via Razorpay) go back to the original payment method in about 5–7 days after we receive the returned item.
- Refunds for Cash on Delivery orders go to your bank account or UPI ID within 5–7 days after we receive the returned item. We will ask you for the details on WhatsApp.
- The ₹99 Cash on Delivery charge is refunded only if the item was damaged or wrong.
Contact
Manka, LIG-536, Phase-5, Part-2, Ayodhya Nagar, Bhopal, Madhya Pradesh 462041, India.
WhatsApp 24×7: +91 94066 04223 · Email: mankastore26@gmail.com
